Sentence completion
C1파트 2
Complete sentences from a monologue (8 questions)
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Sentence completion
For questions 1-8, complete the sentences with a word or short phrase.
1. Alex says they prioritised ________ rather than response time.
2. Maya admits that some 'fast' replies were really just fast at ________ to the customer.
3. To reduce irritation, they created a ________ that follows customers across channels.
4. The key principle Maya highlights is to ________ when speaking to customers.
5. Their plug-in signals a problem if a case is transferred more than ________.
6. Agents can spend up to ________ without seeking approval.
7. Instead of aiming to ‘delight’ customers, agents were told to reduce ________.
8. After the changes, escalations fell by ________ in six weeks.
이 유형 소개
Complete sentence gaps using the information you hear
Complete sentences from a monologue (8 questions)