C1Listening파트 2
Sentence completion
오디오
시험 형식으로 2회 재생
Complete the sentences with the information you hear.
단어 제한: NO MORE THAN THREE WORDS AND/OR A NUMBER
1녹음 R1
Alex says they prioritised ________ rather than response time.
2녹음 R1
Maya implies some quick replies mainly involved ________ to the customer.
3녹음 R1
To reduce irritation, they created a ________ that follows customers across channels.
4녹음 R1
The key principle Maya highlights is to ________ when speaking to customers.
5녹음 R1
Their plug-in signals a problem if a case is transferred more than ________.
6녹음 R1
Agents can spend up to ________ without seeking approval.
7녹음 R1
Instead of aiming to ‘delight’ customers, agents were told to reduce ________.
8녹음 R1
After the changes, escalations fell by ________ in six weeks.